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Empathy | Insight | Action | Change

The importance of client empathy

Using client empathy to drive your business forward I’m convinced empathy is a super power, particularly when it’s unleashed towards clients. But how can this be done in an effective, enduring way? In his seminal work, Empathetic Marketing, Mark Ingwer breaks down a...

Are you an AAA leader?

Being an AAA leader Three words that come up consistently during my coaching work are: autonomy, allyship and authenticity. As leaders, we all need to master these 3 As, but how do we do this, and how do we encourage those we lead to develop in each of these areas...

Purpose

Reconciling our personal and work purposes Let me sow a little seed and encourage you to think about your personal and professional purposes and to deepen your understanding of how they interrelate. If it is not apparent to you what your purpose is, there are plenty...

Flow

Get into the flow Are there times when you are in the midst of things and feel invincible, when you believe that you can’t do anything wrong, and you want those moments to go on for as long as possible? The chances are that you are achieving what psychologist Mihaly...

Self-awareness

Growing your self-awareness to empower you as a leader The internet is awash with articles evangelising the importance of self-awareness. In the coaching I do I see a clear link between an individual’s self-awareness and their ability to develop as a leader. One...

The when and how of delegation

The when and how of delegation One of the benefits of working with so many talented individuals in the coaching room is that I am able to support great minds solving similar problems. One of these is when and how to delegate. Our old friend the Boston matrix has...

Be adult; work with adults

Be adult; work with adults Wouldn’t it be great if every organisation was blessed with adults being adult all the time? However, the truth is we all behave differently in different contexts and at different times in the workplace, and sometimes the wrong behaviours...

Should I step in or hold back?

Should I step in or hold back? One of the toughest things to do as a leader is to know when to intervene. Yes, we all like things done our way, but when should we step in and when should we hold back? All too often we act instinctively and intervene when it feels...

Active listening drives better business results

Active listening drives better business results One of the most underrated activities in the workplace has to be listening. We are all so busy doing and wanting to be heard that in the art of listening has almost faded into disuse. Asking that all important question,...

What’s your brand?

What’s your brand? Whether we like it or not we all have a brand. We all present in a particular way and leave an immediate impression on those around us.  Even though few of us are marketeers, how we are perceived internally and externally as leaders is...

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