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Empathy | Insight | Action | Change
Authentic Leadership
Previously I have discussed the merits of AAA leaders (the As being allyship, autonomy and authenticity). But how are we able to be truly authentic leaders? Thinking about leadership in terms of defiance, compliance and authenticity might help. Lee and Roberts’...
Resilience
Resilience for you and your team A common question I come across with the leaders I work with is “how can I improve the resilience of my colleagues and teams”. The 4 Cs model, developed by Nan Henderson and Mike Milstein gives some great clues on how you can...
The importance of client empathy
Using client empathy to drive your business forward I’m convinced empathy is a super power, particularly when it’s unleashed towards clients. But how can this be done in an effective, enduring way? In his seminal work, Empathetic Marketing, Mark Ingwer breaks down a...
Are you an AAA leader?
Being an AAA leader Three words that come up consistently during my coaching work are: autonomy, allyship and authenticity. As leaders, we all need to master these 3 As, but how do we do this, and how do we encourage those we lead to develop in each of these areas...
Purpose
Reconciling our personal and work purposes Let me sow a little seed and encourage you to think about your personal and professional purposes and to deepen your understanding of how they interrelate. If it is not apparent to you what your purpose is, there are plenty...
Flow
Get into the flow Are there times when you are in the midst of things and feel invincible, when you believe that you can’t do anything wrong, and you want those moments to go on for as long as possible? The chances are that you are achieving what psychologist Mihaly...
Self-awareness
Growing your self-awareness to empower you as a leader The internet is awash with articles evangelising the importance of self-awareness. In the coaching I do I see a clear link between an individual’s self-awareness and their ability to develop as a leader. One...
The when and how of delegation
The when and how of delegation One of the benefits of working with so many talented individuals in the coaching room is that I am able to support great minds solving similar problems. One of these is when and how to delegate. Our old friend the Boston matrix has...
Be adult; work with adults
Be adult; work with adults Wouldn’t it be great if every organisation was blessed with adults being adult all the time? However, the truth is we all behave differently in different contexts and at different times in the workplace, and sometimes the wrong behaviours...
Should I step in or hold back?
Should I step in or hold back? One of the toughest things to do as a leader is to know when to intervene. Yes, we all like things done our way, but when should we step in and when should we hold back? All too often we act instinctively and intervene when it feels...
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