From individual contributor to rounded leader

It is one of the many ironies of the modern workplace that the better we are at our jobs the more likely we are to be promoted out of them! Too often, as leaders, we come across someone who is fantastic in their role, a brilliant individual contributor, and we feel...

Authentic Leadership

Previously I have discussed the merits of AAA leaders (the As being allyship, autonomy and authenticity). But how are we able to be truly authentic leaders? Thinking about leadership in terms of defiance, compliance and authenticity might help.   Lee and Roberts’...

Resilience

Resilience for you and your team A common question I come across with the leaders I work with is “how can I improve the resilience of my colleagues and teams”.  The 4 Cs model, developed by Nan Henderson and Mike Milstein gives some great clues on how you can...

The importance of client empathy

Using client empathy to drive your business forward I’m convinced empathy is a super power, particularly when it’s unleashed towards clients. But how can this be done in an effective, enduring way? In his seminal work, Empathetic Marketing, Mark Ingwer breaks down a...

Are you an AAA leader?

Being an AAA leader Three words that come up consistently during my coaching work are: autonomy, allyship and authenticity. As leaders, we all need to master these 3 As, but how do we do this, and how do we encourage those we lead to develop in each of these areas...

Purpose

Reconciling our personal and work purposes Let me sow a little seed and encourage you to think about your personal and professional purposes and to deepen your understanding of how they interrelate. If it is not apparent to you what your purpose is, there are plenty...